- Service Info
- Parts Identification
- Software
- Hidden-Software
- Training
- Service Locator
- Parts and Warranty
- Claims Processing System
- Warranty Registration
- FAQ
- Manuals, Bulletins, Instructions, Forms, etc.
- Online Training
- Taco Bell E81 Heating Error
- Video Guides
Factory Service Locators
Access our factory trained and certified network of service partners who can assist you with all of your service needs.
Domestic USA & Canada Authorized Service Agency Locator
Parts Identification
Click HERE to find your parts.
Parts Identification
There are several tools in the section below that can be used to help locate a part number.
- The most common parts for various types of equipment are in the Major Components Manual section. QR codes and links in each section of the Major Components Manual link to specific parts manuals for the equipment.
- Enter a Serial Number in the Parts Manual Search by Serial Number section to locate the parts manual associated with a fryer. The manuals have links that go directly to the parts manual.
- Enter a Serial Number in the Model Search by Serial Number section to locate the specific model number of the equipment.
- The Parts/Service Manual Cross Reference section can also be used to locate a parts manual, however, the Parts Manual Search by Serial Number is quicker.
- Links to all Parts/Service Manuals provides links for a specific Parts/Service Manual.
- Links on the Parts Orders section provides a link for FAS's to order parts or to locate the nearest FAS to place a parts order.
Major Components Manual
The Major Components Manual lists the MOST common ordered parts for our equipment.
Click HERE to view the Major Components Manual.
To better your searching within the Major Components Manual or any Parts Manuals, use the search function Ctrl+F within the PDF. Then search for your desired part name.
Parts Manual Search by Serial Number
Click HERE to search for a Parts/Service Manual by Serial Number.
Some serial numbers may display multiple manuals. If so, use the model number in the Model Search by Serial Number or the Parts/Service Manual Cross Reference below to locate the specific manual.
Model Search by Serial Number
Click HERE to search for a Model Number by Serial Number.
Enter the serial number to find the model number if unknown. The model number can be cross referenced with the Parts/Service Manual Cross Reference below to locate a manual.
Parts/Service Manual Cross Reference Search
Click HERE associated with the fryer.
To better your searching within the Parts/Service Manual Cross Reference, use the search function CNTL+F within the spreadsheet with identifiers from the Model Number of the fryer.
Parts/Service Manuals
Complete Parts/Service Manuals can be located at the links below. Use the search function CNTL+F within the pdf. Then search for your desired part name.
Click HERE to search for Non-McDonald's Parts/Service Manuals.
Click HERE to search for McDonald's Parts/Service Manuals.
If after using the Major Components manual above and/or any other manuals and you aren't able to locate the part number, email us at PartsID@frymaster.com.
You MUST provide the following information:
- Serial number of the fryer.
- Part(s) needed.
- Photos if possible of fryer, rating plate inside the door of the fryer and part.
- We will respond within the next business day.
Parts Orders
Factory Authorized Servicers (FAS) - Click HERE to place a parts order.
Non-Factory Authorized Servicers or General Customers - Click HERE to locate your local Factory Authorized Servicer (FAS) to order parts.
Enter password to view Software Information:
Software
WARNING: ONLY update fryers and cabinets with the most CURRENT software versions on this website!
DO NOT install previous versions of software!
DOING SO, MAY MAKE THE CONTROLLER INOPERABLE.
4000 Series Touch Screen Fryers
Click the link below for a quick video with instructions for downloading software.
Video Guide to Software Downloading
Burger King FQ4000 Touch Screen Fryer Software
Click HERE for Burger King FQ4000 Software
General Market and Other Chains FQ4000 Touch Screen Fryer Software
Click HERE for General Market and Other Chains FQ4000 Software
General Market and Other Chains FQ4000 FS Touch Screen Fryer Software
Click HERE for General Market and Other Chains FQ4000 FS Software
McDonald's M4000 Touch Screen Fryer Software
Click HERE for McDonald's M4000 Software
McDonald's UHCTHD Touch Screen Holding Cabinet Software
Click HERE for McDonald's UHCTHD Holding Cabinet Software
McDonald's UHCHD NON_TOUCH Screen Holding Cabinet Software
Click HERE for McDonald's UHCHD Holding Cabinet Software
Popeye's FQ4000 Touch Screen Fryer Software
Click HERE for Popeye's FQ4000 Software
7-Eleven FQ4000 Touch Screen Fryer Software
Click HERE for 7-11 FQ4000 Software
Taco Bell FQ4000 Touch Screen Fryer Software
Click HERE for Taco Bell FQ4000 Software
SD-Card Software Kits for 3000 Series (Non-Touch) Fryers
McDonald's LOV Gen II M3000 (EXCEPT SPAIN)
Software Kit PN# 8263590
Software Versions: M3000 25.0364.00, MIB 25.0364.00, AIF 25.0364.00, ATO 25.0364.00
*Note: This software is for McDonald's LOV Gen II BIELA14 & BIGLA30 fryers only.
McDonald's LOV Gen II M3000 (SPAIN ONLY)
Software Kit PN# 8263589
Software Versions: M3000 25.0363.00, MIB 25.0363.00, AIF 25.0363.00, ATO 25.0363.00
*Note: This software is for McDonald's LOV Gen II BIELA14 & BIGLA30 SPAIN fryers only.
FilterQuick 3000 Fryer
Software Kit PN# 8263511
Software Version: 3000 55.0535.07, MIB 35.0535.00, AIF 35.0535.00, ATO 35.0535.00
If the software version on this fryer begins with 50.xxxx.xxx DO NOT LOAD THIS SOFTWARE on this fryer!!!! Order the correct software (see below)!
Before installing on a fryer, check the software version on one of the original controllers and ensure the software version for the controller begins with 55.xxxx.xxx.
*NOTE: THIS SOFTWARE IS FOR FQG30 and FQE30 FILTERQUICK FRYERS ONLY!
OCF 3000/3010 Fryer
Software Kit PN# 8263503
Software Versions: 3000 50.0552.04, ATO 35.0552.00
If the software version on this fryer begins with 55.xxxx.xxx DO NOT LOAD THIS SOFTWARE!!!! Order the correct software (see above)!
Before installing on a fryer, check the software version on one of the original controllers and ensure the software version for the controller begins with 50.xxxx.xxx.
*NOTE: THIS SOFTWARE IS FOR FPGL and FPEL OCF FRYERS ONLY!
If you have any questions about what software to use, please call 1-800-551-8633 for assistance.
Training
Online Service Training On-Site Field Service Training
The Frymaster Service Department offers Online and On-Site training opportunities.
Online Service Training is free and easy to join! You just need to sign up for a Google account.
Click HERE for Online Service Training.
On-Site Field Service Training is available for various dates and locations around the United States.
Click HERE for On-Site Field Service Training.
Parts and Warranty
Parts Identification
Click HERE to find your parts.
Parts Orders
Factory Authorized Servicers (FAS) - Click HERE to place a parts order.
Non-Factory Authorized Servicers or General Customers - Click HERE to locate your local Factory Authorized Servicer (FAS) to order parts.
Serial Number Search
Click HERE to search a serial number.
Warranty Registration
Click HERE to register a product for warranty.
Warranty Invoice Search
Click HERE to search for a warranty invoice.
Warranty Claims Processing System (CPS)
Click HERE to enter a warranty claim.
Claims Processing System (CPS)
NOTE: The CPS is used only for claim submission for service work already performed by an authorized servicer, not for requesting service on Welbilt portfolio of brands equipment. If you need to request service please contact the local Welbilt authorized servicer or distributor.
To access the CPS click here.
You must be issued a username and password before you can access the system.Please, email kc-fsg-administration@welbilt.com to request access and include the brand(s) for which you need to submit a claim.
Instructions
Refer to "CPS Instructions" for details on how to use the system.
Refer to "KC Multiple Claim Upload" for details on how to upload many claims simultaneously.
Frequently Asked Questions
Refer to FAQ's to view a few questions that we receive regularly from some of our users.
Please use Chrome or Edge to access the system.
Click the CPS Instructions link found under the “Claims Processing System” on any of the Welbilt brand websites.
CAUSAL PART entry is required for all claims. The CAUSAL PART is the primary component on the equipment that failed prompting the service call. Place a check mark in the CAUSAL PART? box under the input part number field to indicate the part number as the CAUSAL PART. Other parts may have been replaced as a result of the failure. Those parts should be recorded in the Service Incident Lines section. There may be more than one unrelated failure at the time of service. In this case, a second Service Incident Line must be created with a different CAUSAL PART.
- Performed a site survey
- Replacement part claim for equipment where the serial number is not legible or available
- RISE Special Service Request
- Welbilt authorized Install, Startup or service work on non-Welbilt equipment
If you have multiple serial numbers at the same location, you can create a partial clone by entering your claim and then clicking on the create partial clone tab. Information from the original claim is copied over with the exception of the Authorization Number, Authorized By fields, all Service Incident Lines, Chatter and Attachments. This will create a new claim that you can edit with the requested information.
Frymaster Online Technical Training
Use the links below to navigate to Frymaster’s online training in Google Classroom.
Access requires a Google account, which is free and best acquired before navigating to the material. The Google account is used as a password for access. Google account link: https://accounts.google.com/signup/v2/webcreateaccount?flowName=GlifWebSignIn&flowEntry=SignUp
Follow the link and subsequent steps to reach the classroom.
• Tap the Classwork tab at the top of the page.
• Choose from the modules and related quizzes.
• A score of 80 or above earns a certificate of accomplishment, which is automatically emailed.
• Modules and quizzes can be taken multiple times.
Frymaster Tech Training III*
https://classroom.google.com/c/NDE0NTU1MTYwNzk0?cjc=kouk4k7
Frymaster IHT McDonald’s Training
https://classroom.google.com/c/Mzc2MzU0NDU3MDYw?cjc=ztiub7n